Lead product designer
Northline Health Present
Auckland
Design lead for the appointment platform used by fourteen clinics. Ran the research, the design system and the accessibility review.
Ava Mercer
Product designer
Product designer — systems, services and interfaces people can finish
Auckland, New Zealand
About Me
I design software and the services around it. Ten years across fintech, health and civic tools, mostly on problems where the workflow matters more than the screen.
2
Roles Held
5
Skills
2
Projects
Skills
Design systems
Expert
User research
Advanced
Prototyping
Advanced
Accessibility
Advanced
Facilitation
Intermediate
Experience
Senior designer
Kauri Payments Auckland
Rebuilt onboarding for a payments product: fewer steps, clearer recovery, better completion.
Projects
Clinic booking rewrite
2024Design lead
Cut an eleven-step booking flow to five, with recovery paths for every failure state.
Component library
2023Systems
One accessible component set shared by four product teams, documented with usage rules.
Education
Bachelor of Design
Auckland University of Technology
Communication design
2014
Achievements
Designers Institute finalist
2024Finalist for the clinic booking programme.
Contact
Email
designer@example.com
Location
Auckland, New Zealand
Work With Ava Mercer
Product designer — systems, services and interfaces people can finish
Selected work